Release & Update Management

Planning, testing, and execution of biannual or quarterly system updates.

Feature Adoption

Advisory on new module capabilities (e.g., Prism Analytics, Extend) to enhance business performance.

Administration Support

Day-to-day assistance with configuration, security, and reporting maintenance.

Service Desk & Escalation Management

Tiered support to resolve technical or process issues quickly.

Performance Monitoring

Continuous review to maintain system stability and uptime.